PRIVACY POLICY
Vision Stucco Co respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at visionstucco.com. This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and other applicable California and federal privacy laws.
By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form or appointment scheduling form, we may collect:
- Full name
- Phone number
- Email address
- Project type and details
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, tracking pixels, and similar technologies, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL
- Approximate geographic location
- Click behavior and scrolling activity
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your inquiries and schedule appointments
- To provide estimates and communicate about your project
- To improve our website, services, and user experience
- To analyze site traffic and usage patterns
- To send follow-up communications related to your inquiry (you may opt out at any time)
- To comply with legal obligations
3. Cookies, Tracking, and Analytics
Our Site uses cookies and similar tracking technologies to collect usage data and improve your browsing experience. These include:
- Google Analytics: Collects anonymized data about site usage, traffic sources, and visitor behavior.
- Microsoft Bing Analytics: Tracks website performance and visitor engagement.
- Third-party tracking scripts and pixels: We may use additional analytics, advertising, or remarketing tools from various platforms (including but not limited to social media networks) that place cookies or pixels on your browser to understand how visitors interact with our site and to deliver relevant content.
- Session recording tools: We may use services that record visitor interactions (such as clicks, scrolls, and page navigation) to improve site usability.
We reserve the right to integrate additional tracking and analytics platforms as our marketing and operational needs evolve. Any new tools will operate under the same principles described in this policy.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being sent.
4. Third-Party Service Providers
We share your information with trusted third-party service providers who assist us in operating our business:
- DripJob: Customer relationship management (CRM) and client communication platform. Your contact and project information may be stored and processed through DripJob.
- ClickUp: Project management platform used internally to organize and track project workflows.
- Third-party payment processor: If you choose to make a payment online, you will be redirected to a third-party payment platform. We do not process or store payment card information on our Site. The payment processor’s own privacy policy governs the handling of your financial data.
These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
5. Your Rights Under the CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
- Right to Opt-Out of Sale: We do not sell your personal information to third parties. If this practice changes in the future, we will provide a “Do Not Sell My Personal Information” link and update this policy accordingly.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
- Right to Correct: You may request correction of inaccurate personal information we maintain about you.
- Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may request that we limit its use to what is necessary to perform our services.
To exercise any of these rights, please contact us using the information provided below. We will respond to verifiable requests within 45 days as required by law.
6. CalOPPA Compliance
In accordance with the California Online Privacy Protection Act, we agree to the following:
- This Privacy Policy is conspicuously linked on our Site.
- Users will be notified of any material changes to this policy via an update to this page with a revised effective date.
- Users may visit our Site anonymously.
- We honor Do Not Track (DNT) signals. When a DNT signal is detected, we make reasonable efforts to limit tracking activities where technically feasible.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Contact form and appointment data is retained for as long as it is relevant to an active or potential client relationship, after which it is securely deleted or anonymized.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
10. Links to Third-Party Websites
Our Site may contain links to third-party websites or services, including our payment processor. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page regularly.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights under the CCPA, or need to make a privacy-related request, please contact us:
Vision Stucco Co
3711 Long Beach Blvd, Suite 4057 #1222
Long Beach, CA 90807
Phone: (424) 265-0125
Email: info@visionstucco.com
Or submit a request via our Contact Page